OUR STRATEGY

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  • Insights & Innovation

Our aim

We will deliver unrivalled West End insights to support members, enhance customers experiences, attract visitors and investment, showcase the impact of our members’ sustainability programmes, evidence our advocacy and measure our overall impact.

Activities

PwC Insights programme as a core service to members (occupiers and property owners) supporting business growth (visitor profile, spend, forecasts), innovation programmes starting with digital infrastructure in the district including free customer Wi-Fi and repository of sustainable (environmental & social) benchmarks and best practice across our membership.

Outcomes

New West End Company Measures of Success:

> Satisfaction levels with our PwC Insights programme and ability to evolve services

> District wide WIFI and digitally connected infrastructure

> Baseline of members’ sustainable practices and evidence of improvements annually

  • New West End Economics

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“The West End is the beating heart of our global city and a major contributor to the UK economy. However it cannot rest on its laurels. With the pandemic expected to have a lasting impact on the future use of city centres, the West End needs to stay ahead as a diversified and vibrant commercial centre and as a magnet for Londoners and visitors alike. It will also need to respond to the wider debate of how the recovery can support a more sustainable future. I believe that the New West End Company has an important role to play in ensuring the West End can deliver on its potential to meet these aims.”

David Silverman – Director of Investments, Derwent London

“To support the success of West End’s businesses, we will constantly evolve our approach to data-driven performance, capturing, publishing and utilising data to enhance the output of our work. New West End Economics, our dedicated unit, provides a one-stop data and insights resource that enables us to drive forward the performance of the West End and offers members unique insights to gain a real competitive edge.”

Artjom Hatsaturjants, Head of Insights