Benefits of ReNEWAL

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  • Benefits
    of renewal

    of renewal

    of renewal

    of renewal

When it comes to enhancing your West End business performance, the benefits of renewing New West End Company are clear.

Customer experience

> Deliver a robust management plan for the arrival of the Elizabeth Line – integrating physical and digital customer services.

> Provide enhanced district-wide security, cleaning, outreach and business resilience services.

> Deliver West End-wide free customer Wi-Fi.

> Install a new Christmas lighting scheme for Oxford Street & Bond Street.


> Ensure a body continues to advocate for the £150 million Oxford Street District Transformation completion with focus on quality design, economic benefits and activation to world standards.

> Guarantee £40 million business investment into our district.

> Campaign with The Crown Estate for more traffic-free days on Regent Street.

> Continue to be an influential business voice, with results – protecting and enhancing your West End business and investments.

> Convene owners and occupiers in meeting our shared goal to be a Net Carbon Neutral city by 2040.


> Provide market-leading customer insights, forward forecasts, investment demand and sustainability best-practice across our membership.

The Pollen Estate fully supports the New West End Company’s renewal campaign, building on the success of 20 years of initiatives that have benefitted retail businesses and property owners alike. With the challenges facing many retail and leisure businesses today, the West End needs New West End Company more than ever

Julian Stocks – Chief Executive, The Pollen Estate

The West End is one of the world’s most productive commercial centres – to this country’s greatest benefit. But our success is not guaranteed… New West End Company’s efforts will be key to our success in this endeavour.

James Raynor – Chief Executive, Grosvenor Great Britain and Ireland