Watch: West End Resilience LIVE Series

Brought to you by New West End Company and Microsoft UK, and hosted by journalist and former Sky News presenter, Martin Popplewell, The weekly West End Resilience LIVE series, celebrates the strength, sustainability, resilience and future of the West End. We are bringing together businesses and employees during these unprecedented times with a selection of inspiring speakers to offer stimulating and engaging information, while keeping you informed about trends and policies that are shaping the future of the West End.

On this page, you can find the video recordings of past West End Resilience LIVE sessions. If you have further ideas about upcoming speakers, please contact

13 November: Looking to the Future with Transport for London

At our November West End Resilience LIVE, we welcome the newly appointed London Transport Commissioner, Andy Byford. Andy has come into the role during the pandemic which has severely impacted Transport for London’s network, he discusses the measures taken during covid-19, and travel and transport plans for central London as we enter a Christmas trading and travel season like no other. He also discusses his long term challenges and goals for the West End as the new London Transport Commissioner, including getting the new Elizabeth Line open at the earliest opportunity.

30 September: Upskilling & Reskilling in the Digital World

At Our September West End Resilience LIVE, we welcomed Hugh Milward, Director of Corporate, External and Legal Affairs at Microsoft, and John Carter, Senior Store Manager at Microsoft Oxford Circus. Hugh and John discussed up-skilling, re-skilling and different learning paths and resources available on topics such as resilience, emotional intelligence and interview techniques in what is even more rapidly becoming a digital world.

26 August: Recovery Marketing Briefing – Encouraging the Return of Our West End Customers

At this week’s West End Resilience LIVE we were joined by Luciana Magliocco and Lesli Flinn at The Crown Estate who gave a briefing of West End marketing activities and activations for you to get involved in over the coming months, including the #MyWestEnd Campaign, the launch of the West End Club and an overview of our Christmas activations. To find out more about how you can participate in our upcoming activity, please contact:

Click here to download the full presentation, or click below to see a recording of the full session:

29 July: The Heritage of Art in Mayfair

At our first monthly West End Resilience LIVE, we are pleased to welcome Rebecca Salter, President of the Royal Academy of Arts. Rebecca discusses her view on the importance of Mayfair’s art heritage, and how she thinks the Royal Academy of Art and art in general can play a key role in helping London recover from this pandemic.

24 June: What’s Next For The Hospitality Sector?

Our final guest in our weekly series is Kate Nicholls, Chief Executive of UKHospitality. Kate, with her team, has been working tirelessly throughout the pandemic to ensure that the UK’s pubs, restaurants and hotels are supported by Government and are ready to re-open safely and viably on Saturday 4 July. Kate updates us on the latest situation as the hospitality sector prepares to reopen at the beginning of next month and answers questions from the audience.

17 June: The West End Reopens – A View From Westminster

As the West End reopens for our local and London customers at our 10th webinar, we welcome Cllr Rachel Robathan, Leader of Westminster City Council, who takes us through what the council is doing to help with reopening and recovery and what their longer-term aims are for the West End. This is followed by a Q&A session with The Leader.

10 June: Retail Reopening – An International View

As the West End nears reopening for domestic customers, we welcome Tomas Mostany, Senior Vice President and global Head of Products for Global Blue, who looks at consumer sentiment in key international markets, with new research on when overseas visitors are likely to return and what they will be expecting in a post-pandemic world. We also welcome Ewan Venters, Chief Executive at Fortnum & Mason, who shares his experience of reopening their store in Asia.

3 June: Retail Reopening & Beyond with Selfridges

For our eighth West End Resilience LIVE, we welcomed Anne Pitcher, Managing Director at Selfridges Group, who looked at how the luxury department store adapted to the lockdown, its plans for reopening, and thoughts on what the future holds for retail.

27 May: A View From Government

For our seventh West End Resilience LIVE, we welcomed Paul Scully MP, the Retail Minister and the Minister for London. The Minister gave an update on the government’s position on reopening and his thoughts on the future of retailing and answered questions on a number of topics from our audience.

20 May: Leadership Insights on Consumer Perceptions & Behaviour

For our sixth West End Resilience LIVE, we heard from Sir Lynton Crosby’s C|T Group with Gavin Stollar, John Walker and Sam Lyon on what is driving consumer behaviour and perceptions and how those behaviours are likely to change through the Covid-19 pandemic. The team also looked at what consumer behaviours looked like in markets more advanced in the pandemic’s lifecycle and what they expect from retailers.

15 May: Kick-starting London’s Economy

West End Resilience LIVE welcomes Rajesh Agrawal, Deputy Mayor of London for Business, and keynote speaker, Laura Citron, CEO of London & Partners, the international trade, investment and promotion agency for London. Following an introduction from Rajesh on behalf of the Mayor of London, Laura shares the outlook for London over the coming months, how the city is preparing to transition towards recovery, and how businesses in the West End can be part of the city-wide effort to kick-start London’s economy.

13 May: Ensuring a Safe and Sustainable Reopening of the West End

For our fifth West End Resilience LIVE, we heard from New West End Company Chief Executive, Jace Tyrrell and Chief Operating Officer, Dee Corsi on the planned operations, advocacy and communications activity, and initial guidance for businesses to consider in their reopening planning. We will welcomed Alex Williams, Director of City Planning at Transport for London, who shared how TfL are planning on getting London back to work.

29 April: Changing Customer Sentiment During Covid-19

Our guest speaker, Jacqueline Windsor, Partner in the Retail, Consumer & Leisure Strategy Practise at PwC, brings extensive experience across different retail & leisure business models, Jacqueline discusses changes in consumer behaviour during COVID-19 based on PwC’s latest research, and longer term implications for businesses when shops, hotels and restaurants open.

22 April: The West End’s Future – A View From Parliament

Our second speaker, Nickie Aiken, MP for Cities of London & Westminster, gave her take on the impact of COVID-19 in the West End and answered your questions.

15 April: Mental Wellbeing During Covid-19 with Helen Keeble, Microsoft UK

Our first keynote speaker is Helen Keeble, Head of HR for the Commercial Partner Team at Microsoft UK. Helen leads Microsoft UK’s mental wellbeing strategy, and works with the business to introduce approaches aimed to normalise the topic of mental health. In this session, Helen will share some of Microsoft UK’s experience of how the current pandemic and associated required changes in our working lives have impacted mental wellbeing, as well as some of the challenges and approaches Microsoft is taking to support employees through this time.

Sat 14 November 2020