Watch: West End Resilience LIVE Series

Brought to you by New West End Company and Microsoft UK, and hosted by journalist and former Sky News presenter, Martin Popplewell, The weekly West End Resilience LIVE series, celebrates the strength, sustainability, resilience and future of the West End. We are bringing together businesses and employees during these unprecedented times with a selection of inspiring speakers to offer stimulating and engaging information, while keeping you informed about trends and policies that are shaping the future of the West End.

On this page, you can find the video recordings of past West End Resilience LIVE sessions. If you have further ideas about upcoming speakers, please contact

27 May: A View From Government

For our seventh West End Resilience LIVE, we welcomed Paul Scully MP, the Retail Minister and the Minister for London. The Minister gave an update on the government’s position on reopening and his thoughts on the future of retailing and answered questions on a number of topics from our audience.

20 May: Leadership Insights on Consumer Perceptions & Behaviour

For our sixth West End Resilience LIVE, we heard from Sir Lynton Crosby’s C|T Group with Gavin Stollar, John Walker and Sam Lyon on what is driving consumer behaviour and perceptions and how those behaviours are likely to change through the Covid-19 pandemic. The team also looked at what consumer behaviours looked like in markets more advanced in the pandemic’s lifecycle and what they expect from retailers.

15 May: Kick-starting London’s Economy

West End Resilience LIVE welcomes Rajesh Agrawal, Deputy Mayor of London for Business, and keynote speaker, Laura Citron, CEO of London & Partners, the international trade, investment and promotion agency for London. Following an introduction from Rajesh on behalf of the Mayor of London, Laura shares the outlook for London over the coming months, how the city is preparing to transition towards recovery, and how businesses in the West End can be part of the city-wide effort to kick-start London’s economy.

13 May: Ensuring a Safe and Sustainable Reopening of the West End

For our fifth West End Resilience LIVE, we heard from New West End Company Chief Executive, Jace Tyrrell and Chief Operating Officer, Dee Corsi on the planned operations, advocacy and communications activity, and initial guidance for businesses to consider in their reopening planning. We will welcomed Alex Williams, Director of City Planning at Transport for London, who shared how TfL are planning on getting London back to work.

29 April: Changing Customer Sentiment During Covid-19

Our guest speaker, Jacqueline Windsor, Partner in the Retail, Consumer & Leisure Strategy Practise at PwC, brings extensive experience across different retail & leisure business models, Jacqueline discusses changes in consumer behaviour during COVID-19 based on PwC’s latest research, and longer term implications for businesses when shops, hotels and restaurants open.

22 April: The West End’s Future – A View From Parliament

Our second speaker, Nickie Aiken, MP for Cities of London & Westminster, gave her take on the impact of COVID-19 in the West End and answered your questions.

15 April: Mental Wellbeing During Covid-19 with Helen Keeble, Microsoft UK

Our first keynote speaker is Helen Keeble, Head of HR for the Commercial Partner Team at Microsoft UK. Helen leads Microsoft UK’s mental wellbeing strategy, and works with the business to introduce approaches aimed to normalise the topic of mental health. In this session, Helen will share some of Microsoft UK’s experience of how the current pandemic and associated required changes in our working lives have impacted mental wellbeing, as well as some of the challenges and approaches Microsoft is taking to support employees through this time.

Wed 15 April 2020