Sustainability Member Hub


Globally, we face unparalleled challenges due to the climate and ecological emergency. The need to take action to limit global warming to 1.5°C has never been greater. It is critical that we all act now to preserve and restore biodiverse habitats and halt the irreparable damage to our natural world caused by the production, transportation, and disposal of the goods and services we consume.

Our Manifesto To Our Members:

Our Road to Zero Sustainability Action Plan was created with you and for you, with the aim to reduce the environmental impacts of our businesses and consumers with our overall goal of becoming one of the world’s most environmentally and socially sustainable International Centres. 

The plan focusses on three key areas, harnessed by the One Planet Living framework: path to Net Zero carbon emissions, improved air quality and sustainable customer experiences.

Our commitment to you, our members and partners is that we will deliver on our ambitions to:

  • Advocate and support our district and members to get to Net Zero carbon emissions by 2040.
  • Seek a sustainable retail, leisure and dining experience for all residents, employees and visitors.
  • Work with partners to deliver improved air quality that is better than legal standards.

We will measure the success of these ambitions through our headline targets:

  • By 2026, 66% of our members (by rateable value) will be signed up to Westminster City Council and Westminster Property Association’s Sustainable City Charter, which will be launched in 2022.
  • By 2026, the West End will be clearly recognised by all key audiences as a sustainable district, reflected in visitor satisfaction survey responses.
  • Working with our partners, we will support the delivery of a Zero Emission Transport Zone in the West End by 2026.

Our strategy also aligns with and supports strategies of the UK Government through the Climate Change Committee, The Greater London Authority & Westminster City Council’s Climate Emergency Action Plan to ensure that as a city, we work together to take action to address climate change.

Read on to download our Road To Zero Action Plan or explore resources for your sector

Business Resource Hub

Explore below for sector specific information, case studies, legislations and resources.