Improving Air Quality

Air quality is a key issue in the West End, which is one of the most polluted areas of London. As we implement our vision for the West End, it is essential that we take action to clean up the air.

We are working closely with the businesses in our district to improve air quality and make the West End a safer and more pleasant environment to shop, visit, work and live.

Teaming up with West End property owners, we are working together to increase recycling, reduce traffic and improve air quality across the district. We have selected three suppliers to provide waste and recycling collection and business supply services; The more companies that use the same suppliers means fewer vehicles in the district and better air quality for all.

East Mayfair Commercial Vehicle Reduction Programme

In 2019 New West End Company delivered a pilot sustainability project on 28 east Mayfair streets to reduce the number of commercial vehicles in the area and also improve air quality and increase levels of recycling.

The east Mayfair pilot was an extension and adaptation of the Bond Street pilot project. It contributed to a number of policy goals, including improving air quality, reducing carbon, increasing recycling and making it easier to reallocate finite road space to pedestrians.

Click here to read the full Evaluation Report of the programme

How you can get involved

Redirecting personal deliveries

40% of online shopping is delivered to work addresses, increasing congestion and emissions in the West End. There are a number of ways that West End workers can have their parcels delivered to avoid unnecessary congestion, such as popular Click & Collect models.

For more information, click here.

Preferred Supplier Scheme

In 2019 New West End Company delivers a pilot project in the Bond Street & East Mayfair area to reduce the number of commercial vehicles, improve air quality and increase levels of recycling.

We have been recommending businesses use the services provided by Westminster City Council, or First Mile for their waste and recycling and Anglo for their office supplies. The more companies that use the same suppliers means fewer vehicles in our district and better air quality for all. The results of the pilot are being reviewed with aspirations to develop a preferred supplier scheme for the wider West End.

Energy use & generation

On-site gas-powered boilers emit toxic emissions into the local atmosphere. Reduce on-site gas combustion by improving your buildings energy-efficiency, reduce on-site energy generation to emergency use only, replace dirty boilers and generate energy from emission-free sources. Improving energy efficiency will reduce costs for your business as well as emissions.


For more information, click here.

Travel information

Promoting low emission travel modes will help customers know how easy it is to reach your store whilst helping to reduce air pollution and congestion. Try adding a TfL Journey Planner or widget to your website or promote the TfL Walking Tube Map. Click here for more information.

In partnership with central London BIDs and TfL, London Living Streets has produced a footways map, highlighting the easy walking routes in and around central London for commuters and day-trippers. Click here to find out more.

Click here to view our dedicated Travel and Transport Advice page.

Cycle-friendly workplace

Creating a cycle-friendly workplace helps reduce congestion while improving employee health, punctuality and overall employee engagement.

Businesses can take a number of measures to encourage cycling, such as providing access to bikes, providing secure bike storage facilities, showers and changing rooms, paying mileage for cycling or facilitating cycle training. Click here for more information.

You can view cycle routes, including QuietWays, via the Transport for London cycle routes map and plan your journey via the new TfL Go app.

Once you arrive in the West End, you can scan our QR codes to access the bespoke map which includes details of where you can park your bike. We have been working with Westminster City Council and other key partners to install additional cycle parking infrastructure around the area. This includes our own bike parking bays in partnership with Cycle Hoop, as well as locations for Santander docking stations and secure parking facilities such as SpokeSafe (operating out of Q Park carparks) and Bike Drop (launched by The Crown Estate).

Click here to view our dedicated Travel and Transport Advice page.

Green infrastructure

Good quality green spaces can help attract business and investment, contribute to employee productivity and encourage consumer spending. They also help improve the built environment, mitigate local flooding and improve biodiversity.

Consider ways in which you can green your space, including indoor greening, window boxes for small spaces or even green walls or roofs.


For more information, click here.

Close the door

Closing your shop door will reduce the level of airborne pollutants in-store by a third – making your stores a safer, healthier place for customers and staff. It also reduces electricity usage and costs by up to 50%, saving you money.


For more information, click here.

Low emissions fleet

The Ultra Low Emission Zone (ULEZ) was launched in April 2019 and has added to the cost of trips in and around central London for all but the cleanest of vehicles. Avoid additional costs by encouraging your suppliers to move to low emission vehicles and take advantage of grants and tax breaks to convert your own fleet.


For more information, click here.

Building design & construction

Thoughtful design can make buildings part of the solution to the air quality challenge and create sought-after properties with lower operating costs. Design can help with energy-efficiency, reduce or eliminate the need for on-site generation and foster improved management of goods and service deliveries.

Construction and refurbishment activities can be managed to reduce the impact your development has on the West End.


For more information, click here.